Tokyo will become the first part of Japan to ban customer harassment of service workers amid a perceived worsening of consumer behaviour that some analysts say is linked to the return of inflation.
Officials in the Japanese capital are drawing up guidelines to accompany the new ordinance, which was passed by the metropolitan assembly last week to tackle customer nastiness known by the abbreviation “kasu-hara”.
The regulation, which will take effect in April next year, declares a blanket ban on customer harassment and calls on society as a whole to join in the effort to prevent abuse.
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