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GitLab: AI tools are key to raising net retention rates

The technology can help software development company expand the range of services clients buy
GitLab’s valuation has dipped as recession worries slow the pace of IT spending growth

Who loses if artificial intelligence wins? Software developers rank highly on the list of jobs considered most at risk of obsolescence. Software development companies must therefore convince investors and customers that AI will enhance existing services, not replace them.

San Francisco-based GitLab is doing a good job of that. On Tuesday, the company’s share price rose 11 per cent following earnings that showed revenues up nearly a third over last year plus a bump in the full-year outlook. GitLab pointed to the popularity of AI features called Duo, which include a chatbot designed to troubleshoot software problems and AI-generated code suggestions.

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