Shopping was once a bricks-and-mortar experience. Then came the web, smartphones and social media. Now it is coming to a chatbot near you. For retailers, that’s both good and bad.
购物曾经主要依赖线下门店。随后出现了互联网、智能手机和社交媒体。如今，它正走向你身边的聊天机器人。对零售商而言，这既是好事，也是坏事。
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