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‘It’s whack-a-mole’: how Europe’s smart border melted down

Automated system first mooted in 2008 was meant to keep out criminals — instead, it is delaying travellers

With great fanfare, the EU last year launched what it described as the “most modern system in the world” to police its borders — a smart electronic frontier to track travellers, help curb immigration and monitor criminals.

After a decade’s preparation, “member states are ready now”, Magnus Brunner, the European commissioner for home affairs, promised at the time.

They were not. A year later, the so-called entry/exit system, or EES, has thrown many travellers’ arrivals in the EU into confusion, with airport operators warning of severe delays as the summer holidays begin.

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