Toyota Motor acted yesterday on a promise to shift more responsibility to its non- Japanese managers, promoting a group of North Americans and Europeans to run factories outside Japan.
The changes were part of the carmaker's response to its recent quality problems, which have damaged its reputation and forced it to recall more than 8.5m vehicles worldwide.
One cause of the crisis, Toyota officials and outside critics have concluded, was poor communication between local managers and their bosses in Japan. In the US, especially, warnings from local managers about the outcry were passed on too slowly, and sometimes not at all.
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