Back in the 1980s, the design expert Donald Norman was chatting to a colleague when his office phone rang. He finished his sentence before reaching for the phone, but that delay was a mistake. The phone stopped ringing and, instead, his secretary’s phone started ringing on a desk nearby. The call had been automatically re-routed. Alas, it was 6pm, and the secretary had gone home.
在20世纪80年代，设计专家唐纳德•诺曼(Donald Norman)正在与同事聊天时，他的办公电话响了。他在接电话之前先完成了他的句子，但这个延迟却是个错误。电话铃声停止了，接着，他的秘书的电话在附近的桌子上开始响起。电话已经被自动转接了。可惜，那时已经是下午6点，秘书已经回家了。
您已阅读7%（524字），剩余93%（6791字）包含更多重要信息，订阅以继续探索完整内容，并享受更多专属服务。