The promise of generative AI tools is tantalising: a resource to free up time for more high-value work, streamline repetitive tasks and teach new skills. But survey data shows workers are not yet fully embracing the potential — and that employers are not doing enough to help them.
Who uses ChatGPT?
Emerging data on the use of generative AI chatbots suggests factors such as education, age and the industry someone works in can alter their attitude to AI. Knowledge workers are likely to be more affected by the new technology, according to a recent report from the Institute for Public Policy Research, a think-tank.
A Pew Research Center survey last month showed that younger adults in the US were more frequent users of generative AI chatbots for work. Among those aged 18 to 29, 12 per cent used the technology every day or a few times a week, compared with 6 per cent of those aged 50 to 64.