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Can AI liberate us from the tyranny of email?

New tools automating inbox management could ease a loathed productivity burden. But do they work?

Maani Safa used to spend hours every Friday evening catching up on hundreds of unread emails from the previous week.

But now the digital marketing chief executive has slashed that time to less than 30 minutes, thanks, he says, to an AI-powered workflow.

First, a customised ChatGPT bot scans his inbox to find and summarise important messages, suggesting a draft reply for each. Safa then uses those suggestions to dictate responses to another AI tool, Whispr Flow, which transforms them into neatly formatted, tonally appropriate emails.

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