Singapore’s DBS Bank on Thursday struggled to bring a three-day service outage under control in an embarrassment for south-east Asia’s biggest lender and for the city state’s ambitions as a regional financial centre.
Customers of DBS, which has said it is transforming to become “digital to the core”, have struggled to make transactions on the bank’s website and mobile app since Tuesday in the lender’s worst service outage in a decade.
The bank said on Wednesday that digital services were “returning to normal” on Twitter but customers were still complaining they were having issues on Thursday. Singapore regulators warned the lender over the “serious” incident.
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