Walk through an apartment block in the US and chances are you will find a series of small yellowing notices stuck on the front door or dotted around the mail room – tell tale signs that UPS or Fedex delivery men have been and gone, having failed to deliver long-awaited packages.
For individuals missed deliveries are just one of the many annoyances of modern life but for express parcel companies they are a symptom of a deeper challenge: the rise of e-commerce and with it, pesky residential deliveries.
The trend has been a mixed blessing for parcel companies, pushing retail sales that used to go through brick and mortar stores into the mail but also squeezing margins and creating huge operational challenges.
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