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Know your rights when your flight is delayed

The television weather forecasts were showing swirls of white across the northeastern US. It may have been spring, but snow was on its way.

At John F Kennedy airport, British Airways was warning that our flight to London was delayed because of the high winds.

Almost three-and-a-half hours after our scheduled departure, BA announced we were leaving — but the winds had prevented ground staff from opening the hold doors. As a result, our luggage had not been loaded. There was also no food or drink on board.

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