When Dutch financial services group APG tried to understand better why clients rang up its call centre, they noticed a small group taking up a lot of time: a high number of divorcees had been calling in the run-up to their legal separation, asking an expert to explain the intricacies of pension entitlements.
当荷兰金融服务集团APG想办法弄清楚客户给他们的呼叫中心打电话的原因时，他们注意到，一小部分人群占用了大量通话时间：许多离婚者在合法分居之前多次致电呼叫中心，请求专家解释错综复杂的养老金福利细节。
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