I doubt any workplace has been subject to closer study than the cockpits of civil aircraft. It is where workers’ relationship with complex machines and with each other can be at its most intense, and the consequences of failure most catastrophic. Thanks to flight recorders, those interactions can be analysed in detail, as most high-pressure decision-making cannot.
我相信没有任何工作场所比民航客机驾驶舱受到过更深入的研究。在这里，操作者与复杂机器之间以及操作者彼此之间的关系最为紧密，而失误的后果最具灾难性。因为有飞行记录仪，那些互动可以被详细分析，而多数高压力状态下的决策无法被分析。
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