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On-the-job learning upended by AI and hybrid work

Employers will have to be more deliberate in the training they offer junior staff

Jamie Dimon is unequivocal about the impact of remote working on training new bankers. “It doesn’t work in our business,” the chief executive of JPMorgan Chase told Stanford’s Graduate School of Business this year. “Younger people [are] left behind.”

He has previously spoken of the importance of “the apprenticeship model . . . which is almost impossible to replicate in the Zoom world”.

In many workplaces, that apprenticeship model is as simple as sitting near a more experienced colleague or joining a client meeting to watch how it is done, while also learning the ropes by taking on often more repetitive and basic tasks.

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