I remember an illuminating conversation with a senior executive of a recently privatised water company. I was puzzled that so many companies seemed to be able to issue peremptory edicts to their managers to reduce costs, or headcount, and see these edicts fulfilled. Could it really be that there was so much inefficiency and, to get rid of it, little more was necessary than to tell people to sort it out?
我记得与一位刚刚完成私有化的水务公司高管进行过一次颇具启发性的谈话。当时我很困惑，为何有那么多公司似乎能够不容置辩地命令管理人员削减成本或裁员，并看着这些命令得到贯彻执行。难道真的是因为手下的人效率太过低下，为了摆脱这个问题，除了命令他们解决问题，还有必要插手做点什么？
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