Thirty years ago, an anthropologist called Lucy Suchman set out to study a problem that bedevils a great deal of offices: why do so many employees struggle with technology? Suchman spent several months watching how workers interact “in the wild” (aka around the office) with devices such as photocopiers and computers — and then compared this with what the engineers and designers said was supposed to happen with those pesky machines.
30年前，人类学家露西•萨奇曼(Lucy Suchman)开始研究一个困扰很多办公室的问题：为什么那么多员工存在技术困难？萨奇曼用了几个月的时间观察员工是如何“在荒野”（即办公环境）中与复印机和电脑等设备互动的，接着把结果与工程师和设计师表示的这些烦人的机器应该如何使用进行对比。
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