“We have removed our telephone number,” said a note on the website of a photography business I needed to contact in a hurry last week.
“It’s because we’ve noticed customers prefer to chat online, via email or by filling in the form below,” it added.
Yeah, right, I thought, as I grumpily filled in the online form and hit “submit”, sending my query off to some digital netherworld where I doubted it would be seen by anything as costly as a human.
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