FT商学院

Why are we not talking to one another?
为什么我们彼此不再交流?

Conversations with a chatbot will never provide the same human nourishment
与聊天机器人对话永远无法带来同样的人类滋养。
An illustration showing a solitary man sitting on a curb in front of closed storefronts, painted in muted tones.

During the past couple of months, I have learnt of a practice that apparently has been growing in popularity for some time. In the course of a casual conversation with someone at a recent gathering, they mentioned having consulted a chatbot for guidance on a personal relationship problem. Because my own head is mostly in the clouds, meaning I am very often the last to hear of anything culturally popular or on the rise, I did a bit of a double-take, looked at her with confusion and said: “You asked a machine about your personal life?” I was literally stunned. I had never heard anyone tell me something like that before. She tactfully ignored my ignorance and went on to explain how helpful the experience had been.

在过去的几个月里,我了解到一种显然已经流行了一段时间的做法。在最近一次聚会上与某人闲聊时,对方提到曾就个人情感关系问题咨询过聊天机器人。因为我自己总是有些超然世外,这意味着对于任何在文化上流行或兴起的事物,我往往总是最后一个听说,因此我愣了一下,困惑地看着她说道:“你向机器询问你的私生活?”我真的惊呆了。我以前从未听任何人对我说过这样的话。她委婉地忽略了我的无知,继续解释这段经历对她有多大帮助。

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