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Mandarin Oriental CEO: ‘Guest is God, this is fact’
文华东方CEO:‘客人就是上帝,这是事实’

Hospitality newcomer hopes to bring fresh take on luxury to expansion of international hotel brand
这位最近才进入酒店业的高管希望在该国际酒店品牌的扩张中注入对奢华的新诠释。

In Bangkok 20 years ago, Laurent Kleitman visited the Mandarin Oriental hotel for dinner with his family. As they ate, he did not notice his young son’s ketchup-stained shirt, which was left hanging on a chair, discreetly being removed and laundered. The cleaned, pressed garment was handed back to them at the end of their meal.

20年前在曼谷,洛朗·克莱特曼(Laurent Kleitman)曾带家人在文华东方酒店(Mandarin Oriental)用餐。用餐过程中,他并未注意到年幼儿子那件沾着番茄酱的衬衫挂在椅背上,被服务人员悄然取走清洗。等他们用餐结束时,那件衣服已经洗净、熨烫妥当,交还到他们手中。

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