The problem:
I chair a UK company and am currently arranging a board visit to our operations in the US. Three of the non-executives are insisting on travelling club class, claiming that they will not be able to work otherwise. Ours is an egalitarian company and it is our policy for all flights to be in economy. When the US team visits us, this is how they travel; if they discover the board flies club, they may feel angry. But if I force the non-execs into steerage, I will be losing their goodwill. What should I do?
Chairman, male, 54
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