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Crisis management at a bitcoin exchange is a sign of immaturity

Visit Reddit now for a live case study in corporate communication, bitcoin-style. 

Zane Tackett, director of community at Bitfinex, a Hong Kong-based bitcoin exchange, has been using the social news platform to handle panicked users’ questions about a security breach since shortly after it was announced on Tuesday.

When Mr Tackett finally took a short break from the social news platform on Wednesday, one user called JustSomeBadAdvice wrote: “Dude, you are a TROOPER. 12 hours . . . 330 posts, and god knows how many PM’s [private messages] you responded to. Bash Bitfinex all you want people, but this is some serious dedication.”

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安德鲁•希尔

安德鲁•希尔(Andrew Hill)是《金融时报》副总编兼管理主编。此前,他担任过伦敦金融城主编、金融主编、评论和分析主编。他在1988年加入FT,还曾经担任过FT纽约分社社长、国际新闻主编、FT驻布鲁塞尔和米兰记者。

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