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The science of saying no at work

Researchers who put themselves under the microscope made some important discoveries

There were once four scientists who decided to take a systematic approach to honing one of working life’s great skills: the art of saying no.

With workloads heading to burnout levels of busyness, they agreed that in the space of one year, they would collectively turn down 100 work-related requests and track what happened as a result.

Having drawn up a spreadsheet to record what each passed up and why, and how they felt about it, they set about declining a raft of requests to review journal articles, write grant proposals or run more things at work. Together, they also turned down 31 speaking invitations — fewer than the 43 talks and guest lectures they still gave.

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