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Listen up: AI’s communication blind spot

How we hear other humans is more crucial than ever

The writer is a sociolinguist and the author ofKiku: The Japanese Art of Good Listening’

AI is often framed as a challenge to human intelligence. It builds on what we understand about how language is produced and recognised, performing these tasks with increasing speed and precision. What remains far less understood, however, is how our thinking is shaped by the way we listen.

While AI is seen to outperform humans in speed, pattern recognition and consistency, the strength of human intellect is often located in the more diffuse and harder-to-measure complexity of communication.

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