When Spotify workers need a new keyboard, they go to a shelf and take one. There are no forms to fill in and no one to ask. There is just a sign saying how much each keyboard costs.
Kristian Lindwall, whose title at the music streaming company is “agile coaches team lead”, told us this at a human resources conference in Barcelona last week.
His talk was about Spotify giving teams autonomy. His job seemed to be to help the teams, but not to hover over them. “People are self-motivated and they want to do great work,” he said.
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