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Zuma, Barclays, United and the value of employees who say no

“I don’t ask questions. I simply comply with the instructions given to me.” So said Malusi Gigaba, South Africa’s new finance minister, after Jacob Zuma, the country’s president, appointed him to the job last month after firing Pravin Gordhan.

Far from obeying Mr Zuma’s instructions, Mr Gordhan had asked questions, persistently, about corruption and what he saw as inappropriate government spending. Rating agencies greeted the dismissal of Mr Gordhan and the appointment of Mr Gigaba by cutting South Africa’s credit rating to junk. Tens of thousands of South Africans took to the streets in protest at Mr Zuma.

The protesters, and the rating agencies, understood that a country whose senior officials ask no questions when confronted with dubious behaviour is heading for ruin. The same is true of companies. Arthur Andersen, Enron and Lehman Brothers all crashed because people inside them, seeing their organisations taking wrong turns, did not ask their superiors: “Why are we doing this?”

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