观点职场

We are all secretaries now
现在我们都成秘书了

Cost-cutting has left workers drowning in ‘self-service’ admin tasks — but AI might come to the rescue
奥康纳:越来越多企业为了节省成本而让员工淹没在“自助”报销等行政任务中,人工智能或许能帮忙减轻负担。

Where did all the secretaries and support staff go? They fell victim to automation, you might say. What was left of their jobs was outsourced, you could add. You would be right, of course — but only half right. Because something else happened to their work too. It was redistributed to all of you.

所有的秘书和支持人员都去哪儿了?你可能会说,他们是自动化的受害者。你还可能再加一句,他们留下的工作都被外包了。

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