专栏露西

Why feedback forms leave me feeling fed up
你介意提供反馈吗?


FT专栏作家露西•凯拉韦:意见反馈表毫无意义,它们在错误的时间提出错误的问题,而人们一般也都没有心思好好地回答这些问题。唯一有用的是自发的反馈。

Some time ago I had lunch with the chief executive of a well-known company in the City of London. He told me that every time he goes to a dinner party, he turns to the guests either side of him and offers unsolicited feedback on the quality of their conversation during the meal. So, he might tell someone that while he'd enjoyed listening to their views on the Chilcot inquiry, they could have made more eye contact and asked him a few questions. Or that, although he was interested to hear about the choice of schools for their children, they could have kept it briefer or been a little less boastful.

不久前,我与伦敦金融城某著名企业的首席执行官共进午餐。他告诉我,每次赴宴,他都会与邻座客人攀谈,并就他们在用餐期间的交谈质量主动提供反馈。他可能会跟人家这样说:虽然听他们阐述对齐尔考特调查事件的看法很愉快,但他们本可以进行更多的眼神接触,并提出一些问题;或者,虽然他有兴趣听他们说给自己的孩子选择什么学校,但他们本可以讲得再简短一些,或者不要那么炫耀。

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露西•凯拉韦

露西•凯拉韦(Lucy Kellaway)是英国《金融时报》的管理专栏作家。在过去十年的时间里,她用幽默的语言调侃各种职场现象,并为读者出谋划策。她的专栏每周一出版在英国《金融时报》。露西在2006年获得英国出版业奖的“年度专栏作家”奖项。

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