专栏露西

Why feedback forms leave me feeling fed up

Some time ago I had lunch with the chief executive of a well-known company in the City of London. He told me that every time he goes to a dinner party, he turns to the guests either side of him and offers unsolicited feedback on the quality of their conversation during the meal. So, he might tell someone that while he'd enjoyed listening to their views on the Chilcot inquiry, they could have made more eye contact and asked him a few questions. Or that, although he was interested to hear about the choice of schools for their children, they could have kept it briefer or been a little less boastful.

When he told me this I was shocked. How vulgar, I thought. Yet every time I've been out to dinner and sat next to people who were not pulling their weight, I have thought about him and wished that I was brave enough to offer tips on how they could improve.

Last Monday night, I sat next to a senior banker at a large formal function. He was intelligent and had a nice smile, and I thought we were getting along rather well. When coffee had been dispatched, his wife came up to him and asked if he was ready to leave.

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露西•凯拉韦

露西•凯拉韦(Lucy Kellaway)是英国《金融时报》的管理专栏作家。在过去十年的时间里,她用幽默的语言调侃各种职场现象,并为读者出谋划策。她的专栏每周一出版在英国《金融时报》。露西在2006年获得英国出版业奖的“年度专栏作家”奖项。

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