企业管理

Why staff who make internal complaints fight to be heard
员工在企业内部投诉困难重重


当员工在企业内部提出投诉时,会发现自己处于弱势一方。而企业掩盖相关问题,既丧失了解决问题的机会,也有声誉风险。

“Horrible.” That is how Sam Walker, former chief human resources officer of the Co-operative Group, describes fighting her former employer, first through an internal grievance process and then an employment tribunal, followed by an appeal lodged by the Co-op against the tribunal ruling, which had found partially in Ms Walker’s favour.

“太可怕了。”英国合作集团(Co-operative Group)前首席人力资源官山姆•沃克(Sam Walker)用这句话来描述自己与前雇主之间的斗争。沃克先是走了公司内部申诉程序,后来诉诸于就业法庭,之后合作集团针对该庭的裁决提出上诉——该裁决在一定程度上对沃克有利。

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